SELECT 
  lang.name, 
  IF(
    cscart_ult_language_values.value IS NULL, 
    lang.value, cscart_ult_language_values.value
  ) as value 
FROM 
  cscart_language_values lang 
  LEFT JOIN cscart_ult_language_values ON cscart_ult_language_values.name = lang.name 
  AND company_id = 1 
  AND cscart_ult_language_values.lang_code = lang.lang_code 
WHERE 
  lang.lang_code = 'ja' 
  AND lang.name IN (
    'your_name', 'or', 'call_requests.enter_phone_or_email_text', 
    'call_requests.convenient_time', 
    'submit', 'your_name', 'or', 'call_requests.enter_phone_or_email_text', 
    'call_requests.convenient_time', 
    'submit'
  )

Query time 0.00082

JSON explain

{
  "query_block": {
    "select_id": 1,
    "table": {
      "table_name": "cscart_ult_language_values",
      "access_type": "system",
      "possible_keys": ["PRIMARY"],
      "rows": 0,
      "filtered": 0,
      "const_row_not_found": true
    },
    "table": {
      "table_name": "lang",
      "access_type": "range",
      "possible_keys": ["PRIMARY"],
      "key": "PRIMARY",
      "key_length": "392",
      "used_key_parts": ["lang_code", "name"],
      "rows": 5,
      "filtered": 100,
      "index_condition": "lang.lang_code = 'ja' and lang.`name` in ('your_name','or','call_requests.enter_phone_or_email_text','call_requests.convenient_time','submit','your_name','or','call_requests.enter_phone_or_email_text','call_requests.convenient_time','submit')"
    }
  }
}

Result

name value
call_requests.convenient_time Convenient time
call_requests.enter_phone_or_email_text Please enter your phone number or email (for our manager to contact you)
or または
submit 送信
your_name あなたのお名前